IMPORTANT UPDATE: Effective April 9, 2026 at 4 pm our webchat will no longer be available, due to the webchat provider closing down permanently. We are still here to support you, 24/7/365! Please reach out to us by phone or email.
Our safe, confidential and non-judgmental support services are available 24 hours per day, 365 days of the year.
You are safe here…
Our fully trained support team is available every day by phone at 250-832-9616.
If you cannot phone us, you can email a support worker at thstaff@safesociety.ca. Please note, this email is not monitored constantly and there may be some delay in response. For urgent or time sensitive support, always phone us. For your privacy and security, we ask that you do not send detailed personal information over email.
Make sure you read and follow our “Tips to stay safe online” below.
Online Resources
Here are some free, safe and confidential online resources you can access anytime of day or night:
- Kids Help Phone https://kidshelpphone.ca/
- Visit their website and click the “I need help now button” at the top of the screen and select “message online” or text 686868.
- Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, multilingual and confidential support to help all young people.
- VictimLinkBC https://victimlinkbc.ca/
- Text or call (toll free) 1-800-563-0808 or email 211-victimlinkbc@uwbc.ca
- VictimLinkBC is a support program for victims of crime and trauma across BC and Yukon. This service is toll-free, confidential, and available 24 hours a day, 7 days a week in different languages. VictimLinkBC can help connect you with local resources.
Tips to stay safe online
- Use private browsing / incognito mode
- Use a password on your phone or device
- Clear your browser history
- Don’t take screenshots
- Use QUICK ESCAPE if you need to close our website quickly