24 hour crisis and information line
Formerly called the Women’s Emergency Shelter.
The Transition House provides temporary accommodations and 24 hour support to adult women and their children who are seeking safe shelter from abuse by an intimate partner or other abuser.
The Transition House also provides support, information, and referrals to anyone in the community impacted by violence or abuse 24 hours per day, 365 days per year through telephone, online chat, and in-person. No appointment needed, drop-ins welcome!
All services are free, confidential, and non-judgmental.
What to Expect
- Safe and supportive environment
- Strict confidentiality maintained by staff and residents
- A private bedroom for you and your children with door locks and safes for valuables
- A shared kitchen for you to prepare your own meals with all food provided
- Shared common areas, bathrooms, laundry, and outdoor spaces
- Kid friendly play spaces
- Pet friendly room or referrals for pet(s)
- Alarm and security features to keep you protected
- 24-hour emergency shelter access
- Support counselling for residents and non-residents guided by your individual wishes
- Safety planning
- Information on abuse
- Support groups for women
- Referrals based on your needs
- Access to clothing, food, and household goods
- Transportation and childcare for residents (where possible)
Reach out today and a support worker will be there for you!
Please reach out anytime and a support worker will be there for you. Support workers are available 24 hours per day in person or on the phone. New in 2020, support workers are also online 10 am to 10 pm – click here to chat!
Frequently Asked Questions
Do I need to bring anything with me when I come in to stay?
We recommend you bring personal items you might need and anything that might help your child be comfortable. If you are not able to bring these items that is okay! We can provide toiletries, clothing, and other things you might need. Click here for a checklist of paperwork and other items to bring if possible.
Do I need to show ID or provide personal information?
We do not ask for ID. We do ask for personal information on intake to support and help keep you safe. Most information sharing is optional.
Is there a cost to me?
No, we will never charge you for any services. While staying we will provide nutritious food, toiletries, cleaning supplies, diapers/baby wipes, and other daily items you might need.
How long can I stay?
Length of stay is determined by our funding and is supposed to be approximately 30 days. We know it can be difficult to find housing so our staff will work with you to secure safe housing.
I don’t have a ride to get to the shelter but I need somewhere safe to stay, can you help?
Yes! Your safety is extremely important so please get in touch and our staff will help you get to the shelter.
Do I have to leave my abuser to access help?
No! We know that most people just want the abuse to stop. We provide non-judgmental support services and safety plans guided by your wishes. We want you to feel safe and supported whether you plan to leave your abuser or not.
Funded by BC Housing and donations from our caring community